Client Integration Lead – Implementations

Avalon Healthcare Solutions

Client Integration Lead managing client relationships throughout the implementation journey. Working with cross-functional teams to ensure seamless healthcare diagnostics integration and client satisfaction.

Posted 7/14/2026full-timeTampa • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagements within the health plan and managed care industry, ensuring seamless implementation through effective communication, organization, and proactive problem-solving. Skilled in navigating complex client needs and internal processes to deliver high-quality outcomes.

Highest-signal resume keywords

Client Engagement ManagementHealth Plan Industry ExperienceImplementation PlanningProcess ImprovementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Data Exchange (EDI)Cloud ComputingHealthcare Claims ProcessingProject ManagementRequirements Gathering

Soft Skills

NegotiationEmpathyTime ManagementCommunicationProblem-Solving

Industry Keywords

Managed Care OperationsClient ImplementationStakeholder EngagementOnboardingTesting and Validation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with cross-functional teams at both the program and enterprise level — spanning Scientific Affairs, Policy, IT, and Enforcement — to align on client requirements, resolve issues quickly, and ensure a cohesive implementation experience from start to finish.
Serve as the primary point of contact and trusted advisor for clients throughout the full implementation lifecycle, ensuring a seamless and supported experience.
Manage multiple client engagements simultaneously, keeping projects organized, on schedule, and aligned with each client's unique needs and expectations.
Develop and lead implementation plans that keep all client and internal stakeholders informed, engaged, and confident in the process from kickoff through go-live.
Clearly communicate program capabilities, workflows, and integration expectations to clients and partners in straightforward, accessible language.
Guide clients through each phase of the LBM implementation journey — including onboarding, requirements gathering, testing, and launch — ensuring clarity and accountability at every step.
Lead collaborative working sessions with clients to gather and document data and file requirements, ensuring all parties are aligned before work begins.
Partner with internal teams to define requirements, coordinate deliverables, and serve as the client's advocate in ensuring timely and quality execution.
Walk clients and end users through system access setup and onboarding, ensuring a smooth and well-supported experience from the start.
Track and manage client-related action items and deliverables, ensuring nothing falls through the cracks and stakeholders are always aware of progress and next steps.
Support clients through the testing and validation process, helping to address questions, resolve issues, and ensure readiness for launch.
Act as the bridge between client needs and internal teams — translating business goals and feedback into clear direction for configuration and delivery.
Partner with clients and internal stakeholders to proactively identify opportunities to streamline the implementation experience and reduce unnecessary complexity.
Serve as the steward of client-facing implementation resources and documentation, ensuring materials are clear, current, and easy for clients to navigate.
Continuously look for ways to improve the client implementation experience, reduce friction, and deliver better outcomes faster.

Requirements

What you’ll need

Minimum of three (3) years’ professional experience in some combination of IT or electronic data exchange (EDI) in managed care operations.
Minimum of two (2) years’ experience in health plan, managed care, or benefits management industry.
Bachelor’s degree or experience in lieu of degree.
Ability to skillfully negotiate and resolve issues between clients and internal stakeholders.
Proven ability to manage client expectations proactively and navigate challenging conversations with empathy and composure.
Strong organizational and time management skills, with the ability to manage multiple client engagements simultaneously without sacrificing quality or attention to detail.
Comfortable serving as the bridge between client needs and internal subject matter experts, channeling the right questions to the right people and bringing answers back clearly and promptly.
Proactive approach to identifying process improvement opportunities that enhance the client experience and streamline implementation delivery.
Familiarity with cloud computing environments and healthcare claims processing platforms.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities