Vice President, Account Management

Avalon Healthcare Solutions

Vice President managing client satisfaction and account growth at Avalon Healthcare Solutions. Driving contract renewals and collaborating cross-functionally for program delivery with healthcare clients.

Posted 5/5/2026full-timeFlorida • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer
Understand client’s competitive environment and challenges
Consult with clients to understand business priorities for expansion and innovation
Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers
Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value
Manage client contracts, facilitate deliverables, and drive initiatives
Understands complex client financial arrangements and strategies
Drives contract renewals including amendment execution
Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations
Works directly with the client to understand, represent, and drive client operational requirements throughout the organization
Manages the execution of standard client requirements
Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client
Maintains appropriate documentation regarding change orders, operational issues, and problem resolution

Requirements

What you’ll need

15+ years’ experience in healthcare account management and/or selling into payers
Bachelor’s degree or significant and relevant direct work experience in lieu of degree
Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
Strong analytical skills and proven ability to problem solve
Proven experience in selling service expansion opportunities
Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency
Proven success in matrix environment
Strong verbal and written communication skills
Ability to interact effectively with counterparts at their assigned clients
Knowledge of the healthcare industry, payers, and regulations

Benefits

Comp & perks

Equal Opportunity Employer - Vet/Disability
Flexible solutions spanning routine and genetic testing management
Career advancement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract managementfinancial analysisproblem solvingstrategic planningperformance metrics analysisservice expansionclient relationship managementoperational issue resolutiondocumentation management

Soft Skills

analytical skillscommunication skillscollaborationclient advocacycross-functional teamworkproactive communicationurgency in issue resolutionrelationship buildingclient satisfaction focusadaptability