Associate Director, Engagement Strategy

Avalere

Associate Director leading customer engagement strategy development at Avalere Health for improved client outcomes. Focus on strategic planning and omni-channel execution in healthcare.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Support the engagement lead in the development of customer engagement strategies aligned to client business objectives and growth targets
Develop omni-channel engagement plans, including personas, journey maps, ecosystem planning, and activation briefs
Create content and tactical strategies across multiple omni-channels, including website, display, social, CRM, and point of care
Clearly communicate and present ideas, points of view, and strategies to internal teams, clients, and prospective clients
Collaborate closely with brand planning, media, account, and creative teams to ensure alignment across all touchpoints
Leverage customer data and insights to design engagement strategies that enhance the overall customer experience
Present engagement results to executive leadership to demonstrate the impact and effectiveness of strategies
Use data and performance insights to optimize and refine engagement efforts and recommend new tactics
Stay current on industry trends, best practices, and emerging technologies related to customer engagement
Foster a culture of collaboration, innovation, and continuous improvement within the engagement strategy team

Requirements

What you’ll need

5+ years of strategic planning or marketing experience within a healthcare or pharmaceutical advertising agency
Relevant category and product launch experience
Demonstrated experience using strategic frameworks and analytical tools
Deep patient and/or DTC experience and comfortable leading engagement strategy development
Clear, persuasive communicator with strong storytelling skills
Highly collaborative and enjoy working cross-functionally with diverse teams
Analytically minded and comfortable using strategic tools and data to inform decisions
Thrive in fast-paced agency environments and manage complexity with confidence

Benefits

Comp & perks

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested)
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements including hybrid and remote work
Option to work from anywhere across the globe two weeks each year
20 vacation days plus one personal well-being day
Recognise 9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Access free counselling through our employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave, and fertility policies
Continuous opportunities for professional development with on-demand training and support
Global mobility opportunities across the business

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic planningcustomer engagement strategiesomni-channel engagement planscontent creationdata analysisperformance optimizationtactical strategiesjourney mappingecosystem planningactivation briefs

Soft Skills

clear communicationpersuasive storytellingcollaborationcross-functional teamworkanalytical thinkinginnovationcontinuous improvementconfidence in complexity managementclient presentationleadership