Account Supervisor, Pharma Agency – Digital

Avalere

Account Supervisor managing client services team across pharma clients at Avalere Health. Overseeing omni-channel engagement and building client relationships to achieve business goals.

Posted 5/14/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Managing full omni-channel engagement.
Build and sustain relationships with key clients grounded in an understanding of their business goals.
Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
Manage Congress/Conference materials, email campaigns, social media, video, digital projects.
Support finance and forecasting.
Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

Requirements

What you’ll need

5+ years of experience managing client relationships in a pharma agency environment with a background in digital tactics.
Experience in pharmaceutical marketing is required (HCP/DTC)
Proven ability to collaborate across functions and project teams in a dynamic environment
Experience in managing pharma brand launch in rare disease is preferred
Demonstrated verbal and written communication skills.

Benefits

Comp & perks

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested)
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements
Option to work from anywhere across the globe two weeks each year
20 vacation days plus one personal well-being day
9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave, and fertility policies
Continuous opportunities to professionally develop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital tacticspharmaceutical marketingproject managementclient relationship managementmarket analysisscope of work (SOW) documentationemail campaignssocial media managementvideo productionfinancial forecasting

Soft Skills

communication skillscollaborationrelationship buildingstrategic thinkingfeedback interpretationopportunity identificationclient counselingteam leadershipproblem-solvingadaptability