IT Support Technician

Avalere

IT Support Technician at Avalere Health providing technical support and troubleshooting for employees' IT issues. Engaging with hardware and software vendors and managing incident life cycles.

Posted 5/13/2026full-timeWashington DC • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $63,000 per yearWebsite

Tech Stack

Tools & technologies

AzureiOS

About the role

Key responsibilities & impact

Provide onsite and remote technical support to Avalere Health employees
Manage employee expectations during diagnosis, troubleshooting, and resolution of their technical issues
Ownership of assigned tickets during the incident life cycle providing timely and informed responses to ticket creators
Procurement, provisioning, and support of IT hardware including laptops, printers, and mobile devices
Engage and coordinate with hardware and software vendors to repair/support technology components
Update and improve knowledgebase documentation as appropriate
Adhere to asset management processes to ensure accurate recording of company resources
Escalation of major incidents and problems to the escalation team
Support business acquisitions and systems integrations from an IT perspective

Requirements

What you’ll need

Associates degree or equivalent industry certifications required
2 years of technical support experience
Knowledge of core IT systems, including Windows OS, OSX, iOS, Active Directory, Azure AD, and Endpoint, Exchange, Office 365, and Microsoft Defender
Strong multi-tasking and problem-solving skills
Strong writing skills
The ability to clearly explain technical processes
Knowledge of ITIL defined vocabulary

Benefits

Comp & perks

401K plan with employer match contribution up to 4%
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements, including hybrid and remote work
20 vacation days plus one personal well-being day
9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through employee assistance program
Personalized health support
Enhanced maternity, paternity, and family leave
Fertility policies
Continuous opportunities for professional development and training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingincident managementasset managementWindows OSOSXiOSActive DirectoryAzure ADOffice 365

Soft Skills

multi-taskingproblem-solvingwritingcommunication

Certifications

Associates degreeindustry certifications