Director

• Expertly lead and perform all aspects of project delivery from project scoping and definition to successful execution, and lessons learned; be a go-to resource for the Project Management Department and other agency department leads
• Responsible for a portfolio of accounts and associated programs acting as a delivery lead and an overall Project Management department leader
• Effective roadmap planning, problem solving and delivering to drive operational excellence and ensuring adherence to best practices in this area
• As a department leader, drive the cross-functional delivery team and liaise with managers in all departments to achieve business objectives and client satisfaction
• Enhance/create processes and procedures based on business objectives and opportunities to improve, streamline and/or automate agency workflows
• Enforce project standards and business management systems
• Lead/mentor APMs, PMs, SPMs; will have direct reports
• Foster client relationships and represent agency operations and project management in client meetings and planning discussions as appropriate; may require travel to client locations
• Actively lead and contribute to launch planning roadmaps and day of approval plans to ensure operational excellence throughout client PDUFA timeframes
• Create and disseminate project burn reports and escalate/mitigate areas of risk as needed, working collaboratively with Account Management team to proactively address
• Instill a solution-oriented response among team members to client and internal challenges
• Play an active role in conflict resolution. Identifies, manages, and resolves problems before they escalate. Partner with department heads and senior agency staff in resolving team conflicts
• Manage and resolve staff issues related to employee performance
• Coach and mentor SPM’s, PMs - providing ongoing, constructive feedback

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