Salary
💰 $130,000 - $140,000 per year
About the role
- Independently maintains relationship with client to strategic support and direction
- Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
- Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
- Has a full understanding of the clients brand, therapeutic area and objectives
- Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
- Supervises client services team members
- Manages day to day client service business to ensure projects are completed on time and within budget
- Ability to anticipate client needs and make recommendations
- Simultaneously handles multiple projects and clients under pressure and tight deadlines
- Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
- Constantly communicates with all departments, providing necessary project updates
- Performs administrative tasks necessary to meet client deliverables
- Attends meetings to discuss client projects and give status updates
- Up to 25% travel
- Performs other duties as assigned
Requirements
- 10+ years of agency account management experience, with at least 5 years of pharmaceutical advertising experience
- BA/BS degree required
- Must possess a deep and thorough understanding of the pharma/healthcare advertising industry, including new product launches
- DAOR experience strongly preferred
- Experience leading digital marketing initiatives
- Strong digital omni-channel background
- Demonstrated effectiveness in managing multiple clients across an organization and agency partners
- Marketing acumen and demonstrated experience in leading an integrated agency team in brand planning, budget development, execution and measurement
- Demonstrated success at developing valued relationships with senior-level clients, and building relationships across all client levels
- Demonstrated success as strategic partner to clients
- Demonstrated presentation, verbal, written and communication skills
- Must demonstrate hands-on proficiency in developing and delivering presentations in PowerPoint