Availity

Support Engineer

• Providing resolution to client issues that require in-depth knowledge of technology, platform, products, and/or processes
• Interacting with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues
• Supporting the creation of internal and external client support documentation as needed
• Analyzing and completing timely reporting for payers or product teams ad hoc or on a scheduled basis
• Testing new products, user acceptance testing, and new payer operational readiness tasks as needed

Operations Support Analyst