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Manager, Learning Innovation – Enablement
AvailityAvaility healthcare technology manager leading AI-powered customer education and product adoption. Designing scalable digital training, measuring outcomes, and coaching learning professionals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and executing scalable training strategies that leverage AI and emerging technologies to enhance product adoption and customer success. Proven ability to lead high-performing teams and optimize learning solutions across diverse audiences in technology-driven environments.
Highest-signal resume keywords
Training Strategy DevelopmentAI-Powered Learning SolutionsLearning Management SystemsCross-Functional Program LeadershipData-Driven Program Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DesignLearning Experience DesignDigital Learning SolutionsBlended LearningProgram Performance MonitoringCustomer Journey MappingKPI AnalysisModular Training Content DevelopmentWorkflow AutomationAdult Learning Principles
Soft Skills
Exceptional CommunicationCollaborationStakeholder ManagementOrganizational SkillsCoaching and Development
Tools & Technologies
Learning Management SystemsLearning Experience PlatformsDigital Adoption PlatformsAI TechnologiesVirtual Training Tools
Industry Keywords
Healthcare TechnologyRegulated IndustriesCustomer Education ProgramsProduct AdoptionCustomer Success
About the role
Key responsibilities & impact- Define and execute a forward-looking training strategy aligned with product adoption, customer success, and business growth objectives
- Design and evolve a scalable learning ecosystem using AI-enabled personalization, digital-first learning, and emerging technologies
- Lead development of modular, reusable, role-based training content aligned with evolving product capabilities
- Drive adoption of AI-powered learning solutions, personalized learning paths, content recommendations, and workflow automation
- Standardize and optimize virtual, on-demand, blended, and instructor-led training delivery
- Monitor program performance using adoption, onboarding, customer success, support reduction, and ROI metrics
- Partner with Product, Engineering, Customer Success, Sales, and Marketing to embed training into customer journeys and product experiences
- Lead, coach, and develop a high-performing learning team
- Foster innovation, accountability, and continuous improvement
- Transform traditional training into engaging, scalable customer learning solutions that drive product adoption, retention, and customer success
Requirements
What you’ll need- 7+ years of experience in training, learning and development, enablement, or customer education programs
- Experience designing and scaling training initiatives within technology-driven organizations
- Demonstrated success leading teams and driving cross-functional programs from strategy through execution
- Strong analytical skills using data and KPIs to measure program effectiveness and drive continuous improvement
- Understanding of adult learning principles and engaging learning experience design for diverse audiences
- Experience developing digital, virtual, and blended learning solutions for varied customer needs
- Exceptional communication, collaboration, and stakeholder management skills
- Highly organized, balancing strategic initiatives with operational execution
- Experience leveraging AI and emerging technologies for personalized learning and training effectiveness
- Knowledge of healthcare, healthcare technology, or highly regulated industries
- Experience with learning management systems, learning experience platforms, digital adoption platforms, or similar technologies
- Familiarity with customer journey mapping and training aligned with adoption and success milestones
- Must be able to use a camera for all virtual meetings
- Must pass a drug test before beginning employment
- Must meet United States employment eligibility verification requirements
- Sponsorship in any form is not available
Benefits
Comp & perks- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare benefits
- Vision benefits
- Dental benefits
- 401k match program available on day one
- Unlimited PTO for salaried associates
- 9 paid holidays
- Hourly associates start at 19 days of PTO
- Wellness reimbursement up to $250/year for gym memberships, racing events, weight management programs, etc.
- Education reimbursement
- Paid Parental Leave for birth and adoptive parents
- Casual dress / jeans permitted
- Diversity & Inclusion teams
- Young Professionals Group
- She Can Code IT group
- Continuous learning resources and experts
- Opportunities for growth
- Community volunteering and charitable engagement