Customer Success Manager

Availity

Customer Success Manager managing multiple health plan accounts at Availity. Fostering relationships and ensuring successful outcomes across the customer lifecycle.

Posted 5/31/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management
Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact
Coordinating cross-functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team
Driving customer satisfaction, retention, and long-term success by proactively identifying risks and opportunities within assigned accounts
Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non-quota carrying)
Representing the customer internally and ensuring alignment between client needs and organizational priorities

Requirements

What you’ll need

Experience managing multiple enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment
Strong relationship-building skills with the ability to engage confidently with experienced and executive-level stakeholders
Proven ability to navigate ambiguity and drive outcomes through influence rather than authority
Comfort handling escalations and facilitating resolution across multiple internal teams
Excellent communication, judgment, and organizational skills
Healthcare industry experience preferred; strong soft skills and leadership presence are critical

Benefits

Comp & perks

Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program on day one
Unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
Gym membership reimbursement
Education reimbursement
Paid Parental Leave for both moms and dads

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship-buildingcommunicationjudgmentorganizational skillsleadership presenceinfluenceconflict resolutioncustomer success managementstakeholder engagementproblem-solving