Senior Customer Success Manager

Availity

Senior Customer Success Manager handling complex health plan accounts and building relationships for Availity's healthcare technology services. Driving customer satisfaction and retention through strategic guidance.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Owning and managing assigned health plan accounts
Serving as the primary point of contact for customer success and relationship management
Building strong, trusted relationships with client stakeholders
Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
Tracking and managing complex client issues
Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities
Identifying opportunities to expand value and protect recurring revenue

Requirements

What you’ll need

Experience managing enterprise or complex customer accounts in healthcare
Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders
Proven ability to navigate ambiguity and drive outcomes through influence rather than authority
Comfort handling escalations and facilitating resolution across multiple internal teams
Excellent communication, judgment, and organizational skills
Healthcare industry experience preferred; strong soft skills and leadership presence are critical

Benefits

Comp & perks

Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
Reimbursement for gym memberships and wellness programs
Education reimbursement
Paid Parental Leave for both moms and dads
Community service opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship-buildingcommunicationjudgmentorganizationalleadership presenceinfluenceproblem-solvingcustomer successconflict resolutionstakeholder engagement