Director, Product Operations

Availity

Director of Product Operations leading operational excellence across Availity’s product organization. Focus on strategic alignment, governance, and scaling efficiencies in a healthcare technology environment.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement
Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing
Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews
Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs
Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence
Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews
Leading tooling and systems strategy for product management platforms, workflows, and documentation standards
Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency
Identifying operational bottlenecks and implement continuous improvement initiatives across teams
Supporting strategic initiatives including organizational scaling, change management, and process transformation
Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred
8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions
3+ years of people leadership experience managing high-performing teams
Strong understanding of product development methodologies including Agile, Scrum, and Lean practices
Proven experience implementing operational processes and scaling cross-functional organizations
Advanced analytical and problem-solving skills with experience using data visualization and reporting tools
Excellent communication, facilitation, and executive stakeholder management skills
Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Experience supporting SaaS, technology, or digital product organizations
Familiarity with OKRs, product analytics, and customer feedback systems
Experience leading organizational change initiatives or PMO transformations
Strong financial, forecasting, and resource planning capabilities

Benefits

Comp & perks

Competitive salary
Bonus structure
Generous HSA company contribution
Healthcare, vision, dental benefits
401k match program from day one
Unlimited PTO for salaried associates + 9 paid holidays
19 days of PTO for hourly associates
Gym membership reimbursement up to $250/year
Education reimbursement
Paid Parental Leave for birth and adoptive parents
Community engagement and volunteer opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product operationsproduct managementprogram managementstrategy & operationsAgileScrumLeandata analysisdata visualizationreporting

Soft Skills

leadershipcommunicationfacilitationstakeholder managementproblem-solvingstrategic thinkingmentoringorganizational transparencycontinuous improvementchange management

Certifications

Bachelor’s degreeMBA