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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Developing and driving the enterprise delivery strategy aligned with company goals, scaling delivery operations across all product lines
- Creating and maintaining delivery frameworks, operating mechanisms, and governance standards to ensure consistent, reliable delivery outcomes
- Partnering with Product and Engineering leaders to define delivery roadmaps, resource models, and capacity planning approaches
- Identifying and executing opportunities to streamline delivery operations, improve efficiency, and mature processes
- Setting the foundation for a professional services organization to support ongoing changes and customizations
- Leading, mentoring, and developing leaders and their respective teams
- Building a culture of accountability, operational excellence, and continuous improvement across delivery functions
- Providing thought leadership and guidance on delivery best practices, talent development, and organizational structure
- Championing high performance behaviors within the delivery organization
- Overseeing the execution of delivery cycles for each product line; ensure commitments are met or exceeded regarding quality, timelines, and customer satisfaction
- Establishing KPIs and dashboards to monitor delivery performance, predict risks, and ensure early mitigation
- Owning and optimizing resource allocation, capacity management, utilization targets, and cross functional workflow alignment
- Serving as the executive point of contact for delivery performance across the organization
Requirements
What you’ll need- 12+ years of experience in delivery, operations, consulting, program management, or related areas
- 7+ years of leadership experience managing Director-level leaders or equivalent senior managers
- Demonstrated success leading large, matrixed delivery organizations supporting multiple products or business lines
- In-depth knowledge of delivery methodologies and best‑practice frameworks
- Proven ability to drive operational transformation, implement scalable processes, and elevate delivery maturity
- Exceptional executive communication, influencing, and stakeholder management skills
- Demonstrated ability to build high-performing teams and develop future leaders
- Experience in SaaS, technology, consulting, healthcare, or similarly complex delivery environments
- Prior responsibility for P&L related delivery metrics (revenue realization, utilization, efficiency)
- Prior experience in authorization or utilization management operations, preferably in a healthcare or payer environment
- Background in working across product management, engineering, customer success, or sales organizations
- Lean, Six Sigma, PMP, Agile certifications, or similar credentials
Benefits
Comp & perks- Health insurance
- 401k match program
- Unlimited PTO for salaried associates + 9 paid holidays
- Gym membership reimbursement up to $250/year
- Education reimbursement
- Paid Parental Leave for both moms and dads
- Community engagement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
delivery strategydelivery frameworkscapacity planningresource allocationoperational transformationdelivery methodologiesP&L metricsutilization managementKPI establishmentprocess improvement
Soft Skills
leadershipmentoringcommunicationinfluencingstakeholder managementteam buildingaccountabilityoperational excellencecontinuous improvementthought leadership
Certifications
LeanSix SigmaPMPAgile