Availity

Associate Principal, Customer Success

Availity

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management.
  • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact.
  • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution.
  • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team.
  • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts.
  • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying).
  • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

Requirements

  • Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment.
  • Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders.
  • Proven ability to navigate ambiguity and drive outcomes through influence rather than authority.
  • Comfort handling escalations and facilitating resolution across multiple internal teams.
  • Excellent communication, judgment, and organizational skills.
  • Healthcare industry experience preferred; strong soft skills and leadership presence are critical.
  • Strong payer expertise within healthcare technology.
  • Awarded Top Account Manager and/or Presidents Club Winner
Benefits
  • competitive salary
  • bonus structure
  • generous HSA company contribution
  • healthcare
  • vision and dental benefits
  • 401k match program that you can take advantage of on day one
  • unlimited PTO for salaried associates + 9 paid holidays
  • hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
  • reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
  • education reimbursement
  • Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship-buildingcommunicationjudgmentorganizational skillsinfluenceconflict resolutioncustomer successprofessionalismtactleadership presence
Certifications
Top Account ManagerPresidents Club Winner