Availity

Customer Success Manager, Trading Partner

Availity

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage a portfolio of HIT and Trading Partner client accounts to foster long-term business relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Act as a client advocate with internal teams to resolve issues and fulfill requests
  • Identify key decision-makers and influencers in client organizations to understand their pain points and offer relevant solutions
  • Conduct business meetings, KPI reviews, and quarterly business reviews
  • Create and execute an Operational Success Plan, including recommendations, based upon an analysis of the client’s business goals, operational workflow, and utilization trend
  • Partner with the Trading Partner Operations Manager to oversee open projects and distribute monthly communications to clients
  • Collaborate with cross-functional teams to escalate and resolve client issues

Requirements

  • Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience in a Relationship Management or Client Services role of increasing responsibility
  • 3+ years of experience in account management or client success
  • Familiarity with clearinghouse operations, APIs, and interoperability solutions
  • Strong knowledge of the HIT market landscape
  • Demonstrated ability to build and maintain relationships with customers
  • Ability to accommodate up to 20% travel
  • Strong conflict resolution skills
  • Demonstrated ability to use discretion and make sound decisions under pressure
  • Ability to adapt to change of process and/or directions
Benefits
  • Generous HSA company contribution
  • Healthcare, vision, dental benefits
  • 401k match program
  • Unlimited PTO for salaried associates + 9 paid holidays
  • Reimbursement for gym memberships, participation in racing events, weight management programs
  • Education reimbursement
  • Paid Parental Leave for both moms and dads
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successclearinghouse operationsAPIsinteroperability solutionsKPI reviewsOperational Success Planbusiness analysisoperational workflow analysisutilization trend analysis
Soft Skills
relationship buildingconflict resolutiondecision makingadaptabilitycommunicationcollaborationclient advocacystakeholder managementproblem solvingcustomer service
Certifications
Bachelor’s degree in BusinessBachelor’s degree in FinanceBachelor’s degree in Marketing