Availity

Senior Customer Success Manager

Availity

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management
  • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact
  • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
  • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team
  • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts
  • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying)
  • Representing the customer internally and ensuring alignment between client needs and organizational priorities

Requirements

  • Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment
  • Strong relationship‑building skills with the ability to engage confidently with experienced and executive‑level stakeholders
  • Proven ability to navigate ambiguity and drive outcomes through influence rather than authority
  • Comfort handling escalations and facilitating resolution across multiple internal teams
  • Excellent communication, judgment, and organizational skills
  • Healthcare industry experience preferred; strong soft skills and leadership presence are critical
Benefits
  • Competitive salary
  • Bonus structure
  • Generous HSA company contribution
  • Healthcare benefits
  • Vision benefits
  • Dental benefits
  • 401k match program available on day one
  • Unlimited PTO for salaried associates + 9 paid holidays
  • 19 days of PTO for hourly associates
  • Reimbursement for wellness programs up to $250/year
  • Education reimbursement
  • Paid Parental Leave for both moms and dads
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship-buildingcommunicationjudgmentorganizational skillsleadership presenceinfluenceconflict resolutioncustomer success managementproblem-solvingstakeholder engagement