Director, Customer Success
Availity
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- lead and develop a growing team of customer success professionals
- oversee client relationships, drive retention and satisfaction
- mentor talent and model great client engagement
- balance strategic oversight with hands-on leadership
- guide complex escalations while empowering the team
- ensure customer success outcomes scale alongside the business
- create dashboards per client on utilization, penetration of products, pursuit plans, and win strategies
Requirements
- 10 years’ experience in managing large (1MM member) health payers
- 3+ years in a people leadership role
- deep understanding of the payer landscape of health plans and inter-plan operations
- BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience
- ability to define a clear vision and roadmap
- strong communication and excellent presentation skills
- financial acumen to drive profitable growth
- ability to build trust and approach problems from a curious, ready-to-learn perspective
- proven track record in strong change management
- love for technology
Benefits
- competitive salary
- bonus structure
- generous HSA company contribution
- healthcare
- vision
- dental benefits
- 401k match program
- unlimited PTO for salaried associates + 9 paid holidays
- hourly associates start at 19 days of PTO
- reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs
- education reimbursement
- Paid Parental Leave for both moms and dads
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipmentoringclient engagementcommunicationpresentationfinancial acumentrust buildingproblem-solvingchange managementcuriosity
Certifications
BABSMBA