Account Analyst III, Provider Data Management
Availity
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Support the Provider Data Management product
- Work with internal and/or external departments to resolve payer concerns
- Coordinate business and technical resources between clients and Availity
- Handle incoming support and enhancement request tickets
- Facilitate meetings on operational items
- Create communications and reports for assigned tickets and products
- Review major reporting and documentation deliverables for quality standards
- Help to resolve conflicts and ensure targets are met on client deliverables
- Manage payer team activity for small to medium-sized client projects
- Work with cross-functional teams to ensure timely resolution of issues
- Assist clients with release management as needed
- Provide customer viewpoint of product usability and improvements based on feedback
- Identify opportunities to up-sell clients on other Availity products and services
- Maintain continuous knowledge of project status to identify potential issues
Requirements
- Bachelor’s degree in Business, Marketing, Healthcare Administration, Public Health, Data Science, or a related field, or equivalent work experience
- At least 3 years of experience in a customer relationship management role
- At least 2 years supporting healthcare, payer, or provider relations
- Strong analysis and research skills, specifically demonstrated in healthcare companies
- Strong client engagement/interaction skills
- Strong interpersonal and communication skills (verbal/written)
- Ability to use discretion and make sound decisions
- Detailed knowledge of product and project management lifecycles
- HIPAA and Availity product knowledge
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Unlimited PTO for salaried associates + 9 paid holidays
- Gym membership reimbursement up to $250/year
- Education reimbursement
- Paid Parental Leave for both moms and dads
- Community volunteer opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer relationship managementdata analysisreportingdocumentationrelease managementquality standardsconflict resolutionclient engagementproduct usability
Soft skills
interpersonal skillscommunication skillsanalytical skillsproblem-solvingdecision-makingteam coordinationcustomer serviceattention to detailtime managementcollaboration
Certifications
Bachelor’s degreeHIPAA certification