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Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction.
- Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery.
- Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time.
- Provide regular project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed.
- Review and approve delivery team timesheets to ensure accurate billing and project tracking.
- Update allocation boards for teams in Clockify, ensuring efficient resource management.
- Be the project owner, driving delivery for successful outcomes and customer satisfaction.
- Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above.
- Ability to take on and manage multiple projects simultaneously, ensuring all are delivered successfully.
- Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement.
- Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met.
- Manage a risk register and develop mitigation plans to address potential project risks proactively.
Requirements
What you’ll need- Minimum of 2 years of experience managing AWS professional services engagements.
- AWS Cloud Practitioner certification preferred.
- Certified Scrum Master (CSM) preferred.
- Experience working with Jira for project management.
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Proven ability to deliver projects on time, within budget, and to the satisfaction of stakeholders.
- Familiarity with Clockify or similar time-tracking tools is a plus.
Benefits
Comp & perks- Be part of a fast-moving startup with a dynamic and collaborative culture.
- Opportunity to work with cutting-edge AWS technologies and drive meaningful cloud transformation for clients.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget managementrisk managementKPI trackingresource managementproject deliverycontinuous improvementtimesheet approvalproject lifecycle managementcustomer satisfaction
Soft Skills
organizational skillscommunication skillsinterpersonal skillsmulti-taskingleadershipstakeholder managementfacilitationproblem-solvingteam onboardingretrospective facilitation
Certifications
AWS Cloud PractitionerCertified Scrum Master (CSM)