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Ava EMR Support Specialist
Ava IndustriesEMR Support Specialist supporting and training clinics on Ava Industries’ cloud-based primary-care software. Troubleshooting issues, creating resources, and communicating releases across Ontario.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and training within a medical office environment, with a strong understanding of medical terminology and clinical workflows. Proficient in utilizing Google Workspace and familiar with Ontario health systems and relevant legislation.
Highest-signal resume keywords
Customer SupportTraining DeliveryMedical TerminologyGoogle Workspace ProficiencyOntario Health Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Software IssuesCreating User GuidesDeveloping Training ManualsVideo Tutorial CreationProblem-SolvingAttention to DetailClinical Workflows Understanding
Soft Skills
Exceptional Communication SkillsInterpersonal SkillsOrganizational SkillsSelf-MotivatedContinuous Learning
Tools & Technologies
Ava EMRGoogle WorkspaceConnectingOntario ClinicalViewerOLISHRMDHDRMCEDT
Industry Keywords
Medical Office AssistantPIPEDAFOIPCustomer ServiceHospital Setting
About the role
Key responsibilities & impact- Provide exceptional customer support to clients via phone and email
- Troubleshoot software issues and provide effective solutions
- Deliver comprehensive training to new and existing users on Ava, remotely and occasionally in person
- Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
- Collaborate with the development team to identify and report software bugs and areas for improvement
- Stay up-to-date on the latest features and updates to Ava EMR
- Deliver detailed messaging to customers on the latest releases, including updating Ava’s website
- Contribute to the ongoing improvement of Customer Support processes
Requirements
What you’ll need- Minimum 2 years of experience as an MOA in a medical office or hospital setting
- Experience in hospitality or customer service is considered an asset
- Exceptional interpersonal, verbal, and written communication skills
- Ability to problem-solve issues and find solutions effectively
- Proven ability to train individuals clearly and concisely
- Highly organized with meticulous attention to detail
- Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations
- Strong understanding of medical terminology and clinical workflows
- Proficiency and understanding of Ontario systems, including Ontario Health, OntarioMD, ConnectingOntario ClinicalViewer, OLIS, HRM, DHDR, and MCEDT
- Familiarity with relevant legislation, including PIPEDA and FOIP
- Self-motivated with a strong work ethic and passion for continuous learning
- Proof of education required
- Minimum of 2 professional references required
- Access to a vehicle as needed
- Ability to work remotely and attend clinic site visits
Benefits
Comp & perks- Competitive salary
- Health Benefits & Health Spending Account
- 4 weeks vacation + 1 week between December 25th to Jan 1st
- Flexible, remote work environment that prioritizes work-life balance
- Opportunities for professional growth and development
- Dynamic and supportive team with a strong emphasis on culture
- Opportunity to make a real difference in the healthcare industry