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Bilingual Customer Service, Technical Support Representative – Spanish/English
AV Staffing Solutions. Provide excellent customer service via phone and chat in Spanish and English .
Posted 4/21/2026full-timeRemote • Florida, New York • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite
About the role
Key responsibilities & impact- Provide excellent customer service via phone and chat in Spanish and English
- Greet customers, verify accounts, listen carefully, and show empathy
- Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
- Use tools such as Freshdesk, Sonar CRM and other internal systems
- Document all interactions accurately and follow procedures/SLAs
- Escalate complex issues to senior technicians when needed
Requirements
What you’ll need- Fluent Spanish & English (spoken and written)
- 1+ year of customer service experience (call center/help desk preferred)
- Comfortable with basic technical troubleshooting (internet, Wi-Fi, devices)
- Strong typing and multitasking skills (navigate multiple systems while assisting customers)
- Professional, patient, and calm with upset or frustrated customers
- Reliable wired internet and a quiet, distraction-free workspace
Benefits
Comp & perks- Overtime available
- Paid training
- Remote work with a customer-focused, remote-friendly team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootinginternet supportWi-Fi supportdevice supportcustomer service
Soft Skills
empathycommunicationmultitaskingpatienceprofessionalism