Avēsis

Bilingual Customer Engagement Specialist

Avēsis

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Salary

💰 $17 - $28 per hour

Job Level

JuniorMid-Level

About the role

  • Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
  • Capture member information accurately and update systems with complete and concise data.
  • Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
  • Investigate issues that cannot be resolved at the time of initial call.
  • Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

Requirements

  • High School Diploma or equivalent required.
  • 2+ years of experience in a healthcare customer service role.
  • 1+ year of experience in a high-volume call center.
  • Fluency in Spanish required.
  • Proficient computer skills including Microsoft Word, Excel, Outlook required.
  • Capacity to work unencumbered and independently in a home office/virtual environment.
  • Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required.
  • Demonstrated sensitivity, empathy, and compassion with Member callers.
  • Excellent written and verbal communication skills.
Benefits
  • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with company match.
  • Tuition assistance, paid parental leave and backup family care.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
  • Social responsibility in all aspects of our work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencedata entryproblem solvingbilingual (Spanish)
Soft skills
empathysensitivitycompassioncommunicationorganization
Certifications
High School Diploma