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Personnel Department Analyst – Benefits, Health Plan
Auxiliadora PredialAnalista de Departamento Pessoal focusing on healthcare benefits at Auxiliadora Predial. Responsible for managing health and dental plan processes and client support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing enrollments, terminations, and billing for medical and dental plans while ensuring compliance with collective bargaining agreements. Proficient in managing client inquiries and reconciling financial transactions within a Shared Services Center environment.
Highest-signal resume keywords
Enrollment ProcessingBilling ManagementShared Services Center ExperienceIntermediate Excel SkillsCompliance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment ProcessingBilling ManagementTransaction ReconciliationCo-Payment VerificationPlan Change Processing
Soft Skills
Customer ServiceProblem SolvingCommunication
Industry Keywords
Collective Bargaining AgreementsHealth PlansDental PlansPayment ProcessingContract Management
About the role
Key responsibilities & impact- Responsible for processing and controlling enrollments, terminations and billing for medical and dental plans.
- Respond to technical questions regarding health plans in accordance with collective bargaining agreements.
- Serve Shared Services Center (SSC) clients via phone and email (support tickets).
- Monitor compliance with obligations established in collective bargaining agreements related to health and dental plans.
- Verify co-payments and monthly premiums deductions.
- Process enrollments, removals and plan changes.
- Reconcile transactions carried out during the month.
- Issue payment slips (boletos) and forward them to Finance.
- Verify billing and maintain weekly control of payments to plan providers.
- Handle requests for cancellations and contract migrations.
- Update age-band pricing/value tables.
- Send information and resolve outstanding issues with providers.
- Perform and support other department tasks as needed.
Requirements
What you’ll need- Completed or in-progress degree in Accounting, Business Administration, HR Management or related fields.
- Intermediate Excel.
- Experience working in a Shared Services Center (SSC) environment.
- Previous experience in the role.