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Travel Operations Specialist
AuxExperienced Travel Operations Specialist tasked with managing travel operations and supporting premium travel services for discerning clients. Requires strong organizational skills and proficiency in GDS platforms.
About the role
Key responsibilities & impact- Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre
- Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes
- Coordinate hotel, villa, transportation, dining, and experience reservations
- Research and compare supplier availability, rates, and travel options
- Monitor upcoming departures and proactively identify operational issues before they impact clients
- Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages
- Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics
- Support active travelers during schedule changes, disruptions, and other operational matters
- Assist with travel documentation and visa-related research
- Generate and track client invoices
- Reconcile supplier payments and commission records
- Maintain accurate booking records and documentation within CRM systems
- Support reimbursement processing and travel-related accounting tasks
- Ensure all records are accurate, organized, and up to date
- Build and maintain strong relationships with travel suppliers and service partners
- Coordinate confirmations, payments, special requests, and operational follow-ups
- Maintain supplier databases and booking records with a high level of accuracy
Requirements
What you’ll need- Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple bookings and deadlines simultaneously
- Excellent written and verbal English communication skills
- Experience with invoicing, payment tracking, and administrative processes
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
- Experience using CRM systems
- Ability to work during US Eastern Time business hours
- Preferred
- Experience with Amadeus, Galileo, or Sabre
- Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms
- Experience supporting premium or luxury travel services
- Background in bookkeeping, accounting, or travel finance
- Additional language skills are an advantage
Benefits
Comp & perks- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS platformsAmadeusGalileoSabreinvoicingpayment trackingCRM systemsbookkeepingaccountingtravel finance
Soft Skills
organizational skillsattention to detailcommunication skillsability to manage multiple bookingsability to meet deadlines