Customer Success Manager

AutoStore™

Customer Success Manager at AutoStore responsible for building long-term client relationships. Prioritizing customer operations and providing insights to maximize value from AutoStore solutions.

Posted 7/9/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as a key point of contact and trusted resource for customer operations
Engage partner distributors and AutoStore internal subject matter experts to collaboratively support customer operational goals
Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions
Demonstrate solid understanding of customer business goals and their holistic and daily needs
Proactively monitor customer operational performance, and provide recommendations to improve operations
Strengthen and leverage customer relationships to proactively accelerate upsell opportunity
Advocate for customers’ needs within internal teams

Requirements

What you’ll need

Minimum of 2 years of experience managing stakeholder relationships
Relevant industry experience working with customer success or account management
Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels
Proven ability to troubleshoot, problem-solve, and thrive in a “win as a team” environment
Time management as second nature, with a disciplined approach to organizing tasks and priorities
Technical aptitude
Knowledge of technical aspects and ability to articulate solution recommendations as well as analytical competency.

Benefits

Comp & perks

Health insurance
Generous pension plan
1 hour per week of paid exercise

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Growth MindsetCollaborationInfluencing