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Advisory Engineer
AutoStore™Cube System Engineer providing support for AutoStore’s new product validation program. Partnering with US validation partners and conducting advanced analysis on system failures and performance issues.
About the role
Key responsibilities & impact- Partner closely with our US validation partners, some of our most important partnerships.
- Ensure that they receive sterling service through upgrades and close monitoring.
- Align closely with them, with our supporting partners, and with other end-customers.
- Analyze complex datasets and identify/report deviations with our high priority validation partners.
- Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
- Conduct advanced root cause analysis on system failures and performance issues.
- Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies.
- Set up complex analysis using tools as e.g., PowerBI.
- Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
- Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
- Provide technical support during deployments, upgrades, and service interventions.
- Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
- Regular travel to customer sites is expected.
Requirements
What you’ll need- 3–7+ years of experience in field engineering, technical support, or system engineering roles
- Strong troubleshooting and diagnostic skills across hardware and software with a complex product
- Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field
- Willing to travel regularly to customer sites and to Norwegian offices
- Experience with data analysis tools (e.g.,PowerBI)
- Understanding of system architectures, networking, or control systems (depending on domain)
- Ability to interpret logs, telemetry, and performance metrics
- Familiarity with monitoring tools and diagnostic platforms
- Experience with Databricks preferred
Benefits
Comp & perks- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
- Retirement 401(k) plan with employer match and discretionary profit sharing contribution
- Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
- Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistroubleshootingdiagnostic skillsroot cause analysissystem analysissystem architecturenetworkingcontrol systemsperformance metricsinstallation
Soft Skills
collaborationcustomer servicecommunicationproblem-solvingattention to detailanalytical thinkingadaptabilityteamworkorganizational skillsinterpersonal skills
Certifications
Bachelor's degree in Mechanical EngineeringBachelor's degree in Computer ScienceMaster's degree in Mechanical EngineeringMaster's degree in Computer Science