Advisory Engineer

AutoStore™

Cube System Engineer providing support for AutoStore’s new product validation program. Partnering with US validation partners and conducting advanced analysis on system failures and performance issues.

Posted 6/9/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysistroubleshootingdiagnostic skillsroot cause analysissystem analysissystem architecturenetworkingcontrol systemsperformance metricsinstallation

Soft Skills

collaborationcustomer servicecommunicationproblem-solvingattention to detailanalytical thinkingadaptabilityteamworkorganizational skillsinterpersonal skills

Tools & Technologies

PowerBIDatabricksmonitoring toolsdiagnostic platformssystem logsdata setstelemetrycomplex technical systemsfield engineering toolscustomer support software

Certifications & Qualifications

Bachelor's degree in Mechanical EngineeringBachelor's degree in Computer ScienceMaster's degree in Mechanical EngineeringMaster's degree in Computer Science

Industry Keywords

field engineeringtechnical supportsystem engineeringcustomer downtimeservice interventionsupgradesdeploymentsNorwegian officescomplex productsdata analysis tools

About the role

Key responsibilities & impact

Partner closely with our US validation partners, some of our most important partnerships.
Ensure that they receive sterling service through upgrades and close monitoring.
Align closely with them, with our supporting partners, and with other end-customers.
Analyze complex datasets and identify/report deviations with our high priority validation partners.
Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
Conduct advanced root cause analysis on system failures and performance issues.
Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies.
Set up complex analysis using tools as e.g., PowerBI.
Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
Provide technical support during deployments, upgrades, and service interventions.
Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
Regular travel to customer sites is expected.

Requirements

What you’ll need

3–7+ years of experience in field engineering, technical support, or system engineering roles
Strong troubleshooting and diagnostic skills across hardware and software with a complex product
Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field
Willing to travel regularly to customer sites and to Norwegian offices
Experience with data analysis tools (e.g.,PowerBI)
Understanding of system architectures, networking, or control systems (depending on domain)
Ability to interpret logs, telemetry, and performance metrics
Familiarity with monitoring tools and diagnostic platforms
Experience with Databricks preferred

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
Retirement 401(k) plan with employer match and discretionary profit sharing contribution
Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!