Technical Account Manager

AutoStore™

Technical Account Manager ensuring successful implementation and ongoing satisfaction of customers through AutoStore’s technology and Partner Network. Collaborating with various teams to enhance product utilization and support.

Posted 5/19/2026full-timeSalem • Colorado, Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced.
Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners.
Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations
Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues.
Become an expert on all aspects of AutoStore’s technology and products, and utilize that expertise to drive value for partners and customers
Run regular meetings, monitor system performance, and inform partners about appropriate identified issues and recommend solutions.
Travel on-site to assist partners with high-level technical issues
Establish and maintain a trusted relationship with key stakeholders internally and externally
Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
Engage in training delivery in line with The AutoStore Academy
Proactively review partners, issues, and maintenance to ensure a high standard of product utilization and a low level of incidents
Conduct yearly service reviews to share a partner progress report, understand needs, capabilities and growth.

Requirements

What you’ll need

3+ years of experience working in a hands on mechanical/electrical role required
1+ years of experience in a customer facing technical role
Strong communication skills with an ability to conduct both technical and business conversations with different audiences
Must have a customer and partner centric approach
An analytical approach and attention to detail is a must
Able to travel to AutoStore or Partner/Customer locations as necessary
Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
Retirement 401(k) plan with employer match and discretionary profit sharing contribution
Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical engineeringelectrical engineeringmechatronicstechnical problem solvingsystem performance monitoringdocumentation creationcustomer supportcase reviewtraining deliveryproduct utilization

Soft Skills

communication skillsrelationship buildinganalytical approachattention to detailcustomer centricityproblem solvingcollaborationstakeholder managementadaptabilityproactive engagement