Customer Success Manager, Strategic
ServiceTitan
Director of Customer Success
AutoRABIT
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $180,000 per year
Job Level
Lead
About the role
- Own adoption, retention, expansion across our strategic U.S. customers for AutoRABIT’s product line.
- Lead a regional CSM organization and cross-functional motions that make Salesforce development faster while meeting enterprise-grade security, backup, and compliance requirements.
- Build and lead a high-output CS management layer; set territories, coverage models, capacity, hiring bar, and competency ladders for CSMs.
- Institutionalize value realization for Salesforce DevOps: release velocity, change failure rate, MTTR, and audit/compliance readiness; align use cases to additional product features and products.
- Oversee onboarding and value-acceleration programs with Services and Support; codify strategy playbooks for adoption of best practices.
Requirements
- 6–9+ years in B2B SaaS with 5+ years leading Customer Success teams or post-sales; proven ownership of NRR/GRR and renewals at enterprise scale
- Domain fluency in Salesforce platform programs or DevOps at scale: CI/CD, version control, release management, governance, and audit trails
- Cross-functional leadership across Sales, Services, Support, Product, and Marketing; disciplined operating cadence and forecasting KPIs and inspection rhythm
- NRR, GRR, CSAT, logo retention, expansion ARR, time-to-first-value, deployment frequency, change failure rate, support-to-success deflection, QBR/EBR completion, forecast accuracy. Metric emphasis reflects current SaaS benchmarks and CS leadership studies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementB2B SaaSSalesforceDevOpsCI/CDversion controlrelease managementgovernanceaudit trailsmetrics analysis
Soft skills
cross-functional leadershiporganizational skillsstrategic planningcommunicationteam buildingcapacity planningproblem-solvingvalue realizationforecastingdiscipline
