Customer Success Representative

AUTOPAY

Customer Success Representative delivering outstanding service for TSG customers. Handling inquiries and assisting with applications over phone and text in Latin America.

Posted 6/30/2026contractRemote • 🇨🇴 ColombiaJunior💰 $1,500 per monthWebsite

About the role

Key responsibilities & impact

Ensure that customers receive wonderful customer service in all aspects when taking care of the customers.
Answer all phone calls received, respond to customer inquiries, complete customer applications either over the phone or via text/email, and send emails to the correct corresponding departments as needed to resolve customer complaints.
Maintain all overflow through TSG phone systems and is the start of the TSG journey for all our customers throughout all of its brands.
Understand and demonstrate principles of The Savings Group’s Mission, Vision, and Values.
Document all account, contact, and activity information into various systems.
Manage inbound and outbound communication by email, phone and/or text to customers to complete applications.
Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with.

Requirements

What you’ll need

High School diploma is required.
One (1) year of customer service-related experience in a call center preferred.
Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships.
Strong listening, verbal, and written communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information to customers, clients, and all levels of management.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Detail-oriented with ability to organize, prioritize and work independently.
Strong critical thinking skills.
Ability to toggle between applications on a dual monitor setup.
Proficiency with Microsoft Office, with intermediate Excel ability, required.
Keyboarding/computer skills, heavy computer and phone usage.
High level of personal motivation, professionalism and integrity required.
Ability to exercise discretion and judgment. Must be dependable.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AUTOPAY Website LinkedIn All Job Openings 201 - 500 employees 💸 Finance 💳 Fintech 💰 Series A on 2017-02 Finance
Fintech AUTOPAY is a company that specializes in streamlining the auto financing process, offering services such as auto refinance, lease buyouts, and new car loans. With a diverse network of lenders, AUTOPAY ensures competitive rates for a wide range of credit profiles. The company emphasizes a simple online application process enhanced by their marketplace of lenders, allowing customers to apply in minutes and manage loans through a virtual financial office without the stress of traditional methods. AUTOPAY offers secure, efficient electronic transactions, making car financing quicker and more effective while helping customers improve their financial situations by lowering interest rates and monthly payments. Customer Success Representative Job not on LinkedIn 🔥 18 minutes ago 🇨🇴 Colombia – Remote 💵 $1.5k / month ⏳ Contract/Temporary 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure that customers receive wonderful customer service in all aspects when taking care of the customers.
Answer all phone calls received, respond to customer inquiries, complete customer applications either over the phone or via text/email, and send emails to the correct corresponding departments as needed to resolve customer complaints.
Maintain all overflow through TSG phone systems and is the start of the TSG journey for all our customers throughout all of its brands.
Understand and demonstrate principles of The Savings Group’s Mission, Vision, and Values.
Document all account, contact, and activity information into various systems.
Manage inbound and outbound communication by email, phone and/or text to customers to complete applications.
Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with. 🎯 Requirements
High School diploma is required.
One (1) year of customer service-related experience in a call center preferred.
Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships.
Strong listening, verbal, and written communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information to customers, clients, and all levels of management.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Detail-oriented with ability to organize, prioritize and work independently.
Strong critical thinking skills.
Ability to toggle between applications on a dual monitor setup.
Proficiency with Microsoft Office, with intermediate Excel ability, required.
Keyboarding/computer skills, heavy computer and phone usage.
High level of personal motivation, professionalism and integrity required.
Ability to exercise discretion and judgment. Must be dependable. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceInside Phone SalesTelemarketingQuality AssuranceAuto Finance KnowledgeKeyboarding SkillsDual Monitor Setup ProficiencyEmail CommunicationApplication ManagementDocumenting Information

Soft Skills

Strong Listening SkillsWritten Communication SkillsOrganizational SkillsDependabilityProfessionalism

Certifications

High School Diploma