DMV Operations Specialist – Titles

AUTOPAY

DMV Operations Specialist acting as a liaison with DMV offices to obtain critical title information. Requires documentation accuracy and managing high-volume phone interactions in a fast-paced environment.

Posted 5/27/2026full-timeRemote • California, Illinois, New York, Oregon, Pennsylvania, Washington • 🇺🇸 United StatesJunior💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Conduct high-volume outbound calls to DMVs across all 50 states and counties
Navigate varying DMV processes, hold times, and agent responses to obtain required information
Verify title status, lien perfection, rejection reasons, correction requirements, and applicable fees
Challenge inconsistent or unclear responses to ensure accuracy and completeness
Accurately document findings in internal systems with high attention to detail
Identify discrepancies and flag risks impacting title perfection timelines
Act as a support layer to Production and Resolution teams by supplying verified, timely information
Provide informed recommendations to leadership based on DMV interactions and observed patterns
Update internal job aids and process documentation based on real-time findings
Maximize productivity during variable hold times

Requirements

What you’ll need

Minimum 1+ year experience in DMV operations or title processing
Strong working knowledge of vehicle titling, lienholder requirements, and DMV processes
Proven ability to navigate complex or inconsistent external processes
Experience handling high-volume phone interactions in a professional setting
High level of accuracy and documentation discipline

Benefits

Comp & perks

Paid time off and paid holidays
401K Savings Plan
Four health insurance plan options
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Dental and Vision insurance
Long- and Short-Term Disability and Life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DMV operationstitle processingvehicle titlinglienholder requirementsdocumentation disciplinedata verificationrisk identificationprocess documentationoutbound callinghigh-volume phone interactions

Soft Skills

attention to detailaccuracyproblem-solvingcommunicationrecommendation skillsadaptabilityorganizational skillsinterpersonal skillstime managementprofessionalism