AutoNation

Director, Sales and BDC

AutoNation

full-time

Posted on:

Location Type: Office

Location: United States

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Job Level

Lead

About the role

  • Build and scale a centralized Sales & WBYC BDC
  • Design AI + human tiered support model
  • Drive measurable improvements in conversion and efficiency
  • Integrate seamlessly with store operations
  • Create a scalable blueprint for Franchise rollout
  • Define BDC organizational model and escalation pathways
  • Design workflows for Sales and WBYC lead intake, nurturing, and handoffs
  • Establish SLAs, accountability, and ownership boundaries
  • Lead-to-appointment, show rate, close rate, WBYC acquisition rate
  • Cost per sale, Cost Per Purchase, agent productivity metrics and CSI
  • Implement training, QA, and performance management systems
  • Partner with Product Manager – BDC Technologies
  • Optimize AI containment and escalation quality
  • Align incentives and compensation with centralized model
  • Build playbooks designed for expansion into Franchise stores
  • Standardize operating model for national rollout

Requirements

  • 10+ years leading centralized sales or BDC operations
  • Strong dealership process knowledge
  • Data-driven commercial operator
  • Experience working with AI or automation tools preferred
  • Builder mindset with operational discipline
Benefits
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIautomation toolssales process optimizationworkflow designperformance management systemsdata analysisconversion metricscost per sale metricsagent productivity metricsSLA establishment
Soft Skills
leadershiporganizational disciplinedata-driven decision makingcollaborationcommunicationproblem-solvingstrategic thinkingadaptabilityaccountabilitybuilder mindset