IT Operations Manager

Automox

Manager of IT Operations at Automox delivering SaaS endpoint management solutions. Leading a small team while directly owning technical scope across endpoints and SaaS.

Posted 5/21/2026full-timeRemote • Colorado, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

AWSMacOSPythonTypeScript

About the role

Key responsibilities & impact

Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team.
Own endpoint management end to end across macOS and Windows. Drive MDM enrollment, configuration, patch compliance through Automox, hardware lifecycle, and zero-touch provisioning.
Own identity and access in Okta. Lifecycle provisioning and deprovisioning, group design, MFA enrollment and recovery, and access reviews on the cadence Security requires.
Own SaaS administration across the company’s stack including Google Workspace, GitHub, 1Password, AWS account-level access, and the long tail of business SaaS. License rationalization is a continuous responsibility, not a yearly fire drill.
Mentor IT Engineers and Helpdesk through code review of scripts and Worklets, on-call coverage, and structured 1:1s.
Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency.
Be a power user of Automox. File issues, request features, and serve as an internal feedback channel to Product and Engineering.

Requirements

What you’ll need

5+ years of hands-on IT engineering in a SaaS or tech company, with at least 2 years leading a team.
Current operating experience with Okta (or equivalent IdP), Google Workspace, GitHub org administration, AWS IAM, and modern MDM for macOS and Windows.
Scripting fluency in PowerShell and bash. Python or TypeScript is a plus. You can read, review, and write automation that runs in production.
A track record of automating manual work and shrinking ticket backlogs, not just managing them.
Comfort being the technical escalation point and the one who picks up the keyboard when the team is stuck.

Benefits

Comp & perks

Competitive Salary
Equity for Full-Time Employees
401K Match
Flexible PTO, generous sick time policy
Comprehensive Health Plans with generous employer contributions
100% Company-paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$200 per month based on tier
$25 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
$500 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Covered on Meritian Medical Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

endpoint managementMDM enrollmentconfigurationpatch complianceidentity and access managementlifecycle provisioningMFA enrollmentscripting fluencyautomationticket management

Soft Skills

mentoringteam leadershipcommunicationproblem-solvingcollaborationKPI trackingtechnical escalation