Account Manager

Automox

Account Manager responsible for customer renewal and expansion at Automox, a cloud-native IT operations platform. Building relationships and driving measurable customer outcomes across various accounts.

Posted 5/5/2026full-timeRemote • Colorado, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Own renewal and retention outcomes across a defined book of business
Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
Lead early, proactive engagement on at-risk accounts — no last-minute saves
Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
Conduct executive-level business reviews tied to customer outcomes and ROI
Develop and execute account plans with clear growth and risk mitigation strategies
Maintain accurate forecasting and pipeline hygiene in Salesforce
Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
Identify and act on customer signals (usage, sentiment, risk) to drive action early
Operate with weekly execution cadence at the account level (pipeline, risk, renewals)

Requirements

What you’ll need

3–5 years in account management, sales, or customer-facing revenue roles in SaaS
Proven ability to meet or exceed retention and expansion targets
Experience managing a book of business with quota accountability
Strong commercial instincts — able to negotiate, position value, and close deals
Ability to run executive conversations and influence decision-makers
Comfortable operating in a metrics-driven, forecast-based environment
Demonstrated ability to navigate technical products and cross-functional teams
Bias for action — proactive, not reactive in managing customer risk and opportunity
Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)

Benefits

Comp & perks

💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$200 per month based on tier
🎁 $25 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $500 Home office stipend
👨‍👧‍👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer retentioncustomer expansionnegotiationmetrics-driven environmentforecastingrisk mitigationSaaSquota accountability

Soft Skills

commercial instinctsinfluence decision-makersproactive managementexecutive conversationscross-functional collaborationaction biascustomer engagementrelationship buildingstrategic planningproblem-solving