Happiness Engineer – Customer Support, Success

Automattic

Happiness Engineer helping customers via email and live chat at Automattic. Elevating customer experience with continuous mentorship and service improvements in a fully remote environment.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $68,000 per yearWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Spend around six self-scheduled hours per day helping customers via email and live chat
Elevate customer experience by identifying problems, efficiency improvements, and piloting new services
Actively mentor peers and facilitate continuous change

Requirements

What you’ll need

WordPress and/or WooCommerce experience
Customer support experience
Initiative with measurable impact in previous roles
Exceptional communication
Self-starter mentality
Unique expertise in technical troubleshooting or eCommerce
AI fluency

Benefits

Comp & perks

competitive base salary
financial clarity without complex variable components
fully remote company
open vacation policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WordPressWooCommercetechnical troubleshootingeCommerce

Soft Skills

customer supportexceptional communicationinitiativeself-starter mentalitymentoringfacilitating change