Support Engineer, VIP

Automattic

Support Engineer providing advanced technical support for enterprise clients of WordPress VIP. Collaborating with teams to solve complex issues through Zendesk tickets and customer calls.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Providing high-quality technical support and consultation through Zendesk tickets and customer calls.
Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios.
In-depth debugging that requires close examination of logs and analysis of customer codebases.
Providing technical guidance to customers on WordPress best practices.

Requirements

What you’ll need

US-based position
Self-motivated and collaborative work ethic
Strong troubleshooting abilities
Experience in customer-facing technical roles

Benefits

Comp & perks

Open vacation policy
Remote work options
Competitive base salary
Financial clarity without complex variable components
Access to benefits as per country

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

debugginglog analysisWordPress best practices

Soft Skills

self-motivatedcollaborative work ethictroubleshootingcustomer-facing