Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.

Requirements

6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.

Benefits

We are a fully-remote company with an open vacation policy
Health insurance
Professional development opportunities
Equipment allowances

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Product OperationsProgram ManagementTechnical Program ManagementSoftware Delivery PracticesSDLCAgileKanbanAnalytical SkillsChange ManagementRisk Management

Soft skills

Stakeholder ManagementWritten CommunicationFacilitationCross-functional CollaborationClarityContinuous ImprovementLeadershipOrganizational SkillsProblem SolvingAdaptability