Account Manager, Lysted
Automatiq
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Assist with client onboarding process and perform demos
- Maintain and improve relationships with existing clients
- Communicate rates and our billing process
- Audit current CRM database and updating for accuracy
- Identify accounts where the tool is underutilized
- Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products
- Work directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
- Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
- Communicate with CSR 1&2 for improvements in customer responses & handling
- Track and communicate software feature requests
- Upsell/Cross-sell additional products to our client base
Requirements
- 2+ years of customer service/account management experience
- Excellent problem-solving skills
- Ability to take the initiative and have good judgement in making decisions
- Excellent communication skills
- Able to handle multiple tasks simultaneously and adapt to meet the team's needs
- Team player attitude and strong work ethic
- High level of organizational skills and attention to detail
- Good follow-through and troubleshooting skills
- Able to work collaboratively with a team and independently without supervision
- Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
- Proficient with Microsoft Excel.
Benefits
- This role will also be eligible for an annual discretionary bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementproblem-solvingorganizational skillstroubleshootingdata analysisupsellingcross-selling
Soft skills
communication skillsinitiativejudgmentteam playerwork ethicattention to detailadaptabilitycollaboration