Key Account, Customer Success Manager

Automation Intelligence

full-time

Posted on: 12/19/2025

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Mid-LevelSenior

About the role

Strategic management and development of an assigned client portfolio
Proactive identification of growth opportunities as well as cross- and upselling possibilities
Independent responsibility for pitches and proposal processes
Ensuring high customer satisfaction through regular reviews and transparent communication
Close collaboration with internal specialist departments
Preparation and presentation of reports and decision-making documents
Contract and terms negotiations
Relationship management at the decision-maker level

Several years of experience in the digital field (e.g., online marketing, digital sales, consulting)
Strong rhetorical skills and excellent communication abilities
Strong business acumen and a talent for strategic consulting
An eye for compelling presentations and design
Familiarity with CRM systems (e.g., HubSpot) and common sales methodologies
Fluent German, spoken and written (C2); good English is an advantage
Independent, reliable and target-oriented working style
Openness to hybrid working and willingness to work on-site at least 2 days per week

Benefits

Flexible working hours and choice of workplace
One additional vacation day per year of company service
Continuous individual development for employees
Active training and development opportunities
Participation in digital marketing events
Transparent company philosophy
Close collaboration among colleagues
On-site sports sessions, individual coaching, free drinks, fruit, snacks/sweets, after-work beers, and team events

Tip: use these terms in your resume and cover letter to boost ATS matches.

digital marketingdigital salesconsultingpresentation designstrategic consulting

rhetorical skillscommunication abilitiesbusiness acumenindependent workingreliable workingtarget-oriented workingopenness to hybrid working