Operations Manager – Assistant
Autogrill
full-time
Posted on:
Location Type: Office
Location: Düsseldorf • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure effective and business-optimized staff deployment to guarantee smooth operational processes in the area of responsibility
- Contribute to a consistently smooth and careful operation across the outlet’s bar, kitchen and service areas
- Organize and monitor production and sales and manage product usage and inventory control
- Control daily cash handling and ensure secure revenue management
- Ensure daily cleaning in accordance with current Food & Safety guidelines
- Ensure compliance with and monitor legal requirements (e.g., hygiene, storage, occupational safety), including documentation obligations (HACCP)
- Ensure proper maintenance of furnishings, equipment and fixtures
- Implement the marketing program according to current guidelines
- Increase customer acquisition and drive revenue growth
- Continuously optimize the integrated workflow
- Organize excellent customer service, with particular responsibility for complaint management
- Ensure proper outlet performance and optimal product presentation
- Observe and enforce occupational health and safety
- Foster good employee relations and conduct regular meetings with staff
- Work closely with the General Manager
Requirements
- Completed vocational training in hotel or hospitality management, or several years of relevant professional experience
- Self-initiative and willingness to learn
- Strong leadership and communication skills
- Ability to act independently and with an entrepreneurial mindset
- Flexibility and willingness to commit when required
- High self-motivation and team orientation, with confidence in working with people of various nationalities
Benefits
- A secure job in an internationally successful company
- Exciting and varied tasks & a great team
- Flexibility with full- or part-time options
- Above-average pay
- Capital-forming benefits (employee savings contributions)
- Holiday and Christmas bonuses (after 1 year)
- Shared tip distribution within the team
- Childcare subsidy
- Monthly gym subsidy
- Monthly commuting allowance or free parking
- Pluxee employee card & Corporate Benefits
- Regular team events
- Predictability through advance shift scheduling & annual vacation planning
- Training opportunities & good career progression prospects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory controlcash handlingrevenue managementhygiene complianceHACCP documentationmarketing program implementationcustomer service managementproduct presentation optimizationoccupational health and safety enforcementstaff deployment
Soft skills
leadershipcommunicationself-initiativeentrepreneurial mindsetflexibilityself-motivationteam orientationconflict resolutionemployee relationsorganizational skills
Certifications
vocational training in hotel managementvocational training in hospitality management