Technical Support Project Manager

Autofleet

Incident Management Analyst ensuring stability and reliability of global IT services. Collaborating closely with technical teams and stakeholders for efficient incident management and communication.

Posted 4/26/2026full-timeTel Aviv-Yafo • 🇮🇱 IsraelMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Identify, log, and classify major IT incidents reported by internal teams or external users
Coordinate response efforts by engaging appropriate technical teams and vendors to diagnose and resolve incidents, coordination calls and document actions, updates, and timelines
Track incidents ,provide a clear and timely communication between technical teams, business stakeholders, and leadership during major incidents. Along with root cause analyses (RCAs), including performance incidents reports,
Assist in preparing RCA reports and ensure documentation and communication are completed as required, Be a contribute to knowledge base articles.
Support daily review meetings to discuss recent and ongoing high-priority incidents and operational work
Follow established Major Incident and Change Management processes, policies, and tools
Generate reports, dashboards, and performance metrics for operational and leadership reviews
Support process adoption and assist with training or guidance related to incident management practices

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field
3–5 years of experience in IT operations, incident management, or service management
Experience working with enterprise-level incident response or IT service management processes
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Ability to stay organized and perform effectively under pressure while managing multiple priorities
Familiarity with ITIL principles and service management best practices
Experience with ITSM tools (e.g., ServiceNow or similar platforms) – an advantage
Strong documentation and organizational skills
Fluent in spoken and written English- a must

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Autofleet Website LinkedIn All Job Openings 11 - 50 employees 🚗 Transport ⚡ Energy Transport
Software
Energy Autofleet is a leading provider of optimization platforms for fleets, offering an end-to-end software solution for reliable and sustainable transportation services tailored for fleets and mobility operators. The company focuses on optimizing fleet operations, providing solutions for ride services, fleet planning simulation, and fleet electrification. Autofleet's platform is designed to enhance operational efficiency, reduce fleet downtime, and increase vehicle utilization. They cater to various fleet verticals including taxi and rideshare, delivery and logistics, rental and car sharing, and AV deployments, aiming to launch and optimize on-demand services while unlocking new business models. Technical Support Project Manager 🔥 38 minutes ago 🏢🏡 Tel Aviv-Yafo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ITSM ServiceNow Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Identify, log, and classify major IT incidents reported by internal teams or external users
Coordinate response efforts by engaging appropriate technical teams and vendors to diagnose and resolve incidents, coordination calls and document actions, updates, and timelines
Track incidents ,provide a clear and timely communication between technical teams, business stakeholders, and leadership during major incidents. Along with root cause analyses (RCAs), including performance incidents reports,
Assist in preparing RCA reports and ensure documentation and communication are completed as required, Be a contribute to knowledge base articles.
Support daily review meetings to discuss recent and ongoing high-priority incidents and operational work
Follow established Major Incident and Change Management processes, policies, and tools
Generate reports, dashboards, and performance metrics for operational and leadership reviews
Support process adoption and assist with training or guidance related to incident management practices 🎯 Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
3–5 years of experience in IT operations, incident management, or service management
Experience working with enterprise-level incident response or IT service management processes
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Ability to stay organized and perform effectively under pressure while managing multiple priorities
Familiarity with ITIL principles and service management best practices
Experience with ITSM tools (e.g., ServiceNow or similar platforms) – an advantage
Strong documentation and organizational skills
Fluent in spoken and written English- a must Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

incident managementservice managementroot cause analysisperformance metricsreport generationIT operationsanalytical skillsproblem-solving skillsdocumentation skillsorganizational skills

Soft Skills

communication skillsattention to detailability to stay organizedperforming under pressuremanaging multiple priorities