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Technical Success Manager
AutodeskTechnical Success Manager helping AEC customers in Singapore or Malaysia adopt Autodesk Forma. Designing workflows, dashboards, integrations, and training to improve construction project delivery and ROI.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Forma platform capabilities and construction workflows, with a strong focus on optimizing project delivery through technology integration and data analytics. Proven ability to lead customer engagements and drive measurable ROI through effective collaboration and training.
Highest-signal resume keywords
Forma Platform ExpertiseConstruction Workflow OptimizationData Dashboard CreationAPI Integration ExperienceCustomer Success Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Construction Technology SolutionsData AnalyticsDocument ManagementModel CoordinationRFIs ManagementSubmittals ManagementDigital TransformationSaaS PlatformsBusiness Intelligence ToolsERP Systems
Soft Skills
Analytical Problem SolvingStakeholder CollaborationCustomer EngagementCuriosityMotivation to Achieve Outcomes
Tools & Technologies
Power BIBIM ToolsProject Management PlatformsData ConnectorsAPIs
Industry Keywords
AEC IndustryConstruction WorkflowsProject Delivery ProcessesConstruction Technology EcosystemsEngineering Firms
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities
- Lead technical customer engagements, analyze workflows, and design solutions supporting improved project and construction processes
- Configure and optimize Forma workflows, including document management, RFIs, submittals, field workflows, and model coordination
- Design dashboards, reports, and analytics for tracking adoption, project performance, and operational outcomes
- Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using APIs and data connectors
- Conduct technical health checks, workshops, and training sessions to enable scalable platform adoption
- Partner with Customer Success Managers to execute Customer Success Plan initiatives
- Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI
- Share best practices, competitive insights, and customer success stories with the broader Customer Success organization
- Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing
Requirements
What you’ll need- 5+ years of experience in the AEC industry or AEC technology industry
- Experience supporting or implementing construction technology solutions across project teams or organizations
- Strong understanding of construction workflows and project delivery processes
- Familiarity with SaaS platforms and technology adoption in enterprise environments
- Experience creating data dashboards, reporting, or analytics using construction project data
- Experience supporting digital transformation or technology change initiatives within construction organizations
- Ability to travel as needed to support customer engagements and internal collaboration
- Experience with construction contractors, engineering firms, or BIM/VDC consulting organizations preferred
- Familiarity with construction technology ecosystems, including ERP systems, BIM tools, and project management platforms preferred
- Experience working with data integrations, APIs, or business intelligence tools such as Power BI preferred
- Passion for improving the construction industry through technology and better workflows
- Curiosity and analytical approach to understanding customer challenges and solving complex problems
- Comfort collaborating with stakeholders ranging from project teams to executive leadership
- Motivation to help customers achieve measurable outcomes and realize value from technology investments
- Effectiveness in cross-functional environments and commitment to exceptional customer experiences
Benefits
Comp & perks- Competitive compensation package
- Annual cash bonuses may be included
- Stock grants may be included
- Comprehensive benefits package
- In-person onboarding and/or in-person ID verification may be required
- Culture of belonging
- Talent community access to new job opportunities and Autodesk news