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Customer Success Advisor, French Speaking
AutodeskCustomer Success Advisor helping Autodesk customers adopt AEC software and achieve business goals. Building relationships, reducing account risk, and driving product usage through strategic onboarding and cross-functional collaboration.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on building customer relationships, driving product adoption, and delivering measurable impact through strategic engagement. Proficient in utilizing Salesforce and familiar with SaaS and cloud-based software within the AEC, MFG, and M&E industries.
ATS Keywords
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Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Collaborate with Account teams, Channel Partners, and Sales Representatives to help customers realize the value of Autodesk solutions
- Build strong customer relationships through proactive outreach and engagement aligned with customer objectives
- Establish and execute onboarding and adoption strategies to increase customer value and product usage
- Identify and engage at-risk accounts using discovery and consultative skills to remove risk and realign them to success
- Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
- Deliver high-quality experiences that deepen customer satisfaction and loyalty
- Identify opportunities to expand customer relationships through value discovery and strategic conversations
- Shape internal customer-success best practices and how success is measured
Requirements
What you’ll need- 4–7 years of experience in Customer Success, Account Management, or a related customer-facing role
- Proven ability to work independently while driving measurable impact
- Experience navigating complex, cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems
- Experience with SaaS, cloud-based software, or subscription business models
- Familiarity with Autodesk customer industries: AEC, MFG, and M&E
- French-speaking capability implied by the role title and French-language posting
Benefits
Comp & perks- Annual cash bonuses may be included
- Commissions for sales roles may be included
- Stock grants may be included
- Comprehensive benefits package
- In-person onboarding and/or in-person ID verification may be required