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Senior Incident Commander
AutodeskSenior Incident Commander managing incident resolution for Autodesk Cloud Services. Collaborating across teams to ensure high-severity incidents are effectively triaged and resolved.
Posted 7/3/2026full-timeRemote • Idaho • 🇺🇸 United StatesSenior💰 $112,000 - $200,860 per yearWebsite
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Act in the role of an Incident Commander to facilitate high-severity incident triage
- Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
- Communicate clear updates to stakeholders
- Participate in on-call rotation for Incident Commander role
- Drive the use of incident metrics and perform a first-level analysis of incident data
- Run regular Incident Review meetings with Cloud Operations cross-functional teams
- Provide oversight for Cloud Service Operation Centre Level 1 engineer performance
- Run post-incident debrief meetings to drive engagement with incident responders
- Analyse incidents using an interview-based approach to extract deep learnings
Requirements
What you’ll need- 10+ years of experience in a similar operations function
- 3-5 years’ experience leading or defining processes for high availability production environments
- Bachelor’s degree in computer science or a related technology field or equivalent experience
- Proficient in effectively communicating to a wide range of audiences in both written and oral form
- Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
- Must be process-oriented, energetic and an analytical thinker
- Solid understanding of basic Amazon Web Services infrastructure services
- Knowledge of incident analysis, problem, and change management practices
- Experience with defining and maintaining operational processes
Benefits
Comp & perks- Health and financial benefits
- Time away and everyday wellness
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementProcess DefinitionData AnalysisChange ManagementProblem Management
Soft Skills
Effective CommunicationAnalytical ThinkingEnergetic