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Client Services Specialist, German Speaker
AutodeskClient Services Specialist providing support to Autodesk customers and partners via multiple channels. Troubleshooting product access, licensing, and account issues in a fast-paced environment.
About the role
Key responsibilities & impact- Provide multi-channel support (phone, chat, email) to customers and partners
- Troubleshoot product access, licensing, account, and order-related issues
- Ensure access to purchased software using internal systems and remote tools
- Deliver a high-quality, solution-focused customer experience
- Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
- Act as a subject matter expert on Autodesk policies, processes, and tools
- Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
- Contribute to knowledge base content and recommend process improvements
- Maintain professionalism and adaptability in a fast-paced environment
Requirements
What you’ll need- BSc or MSc graduate with 0–4 years of professional experience
- Fluency in German and English required
- Experience using a CRM system; Salesforce preferred
- Willingness to work flexible shifts and overtime as needed
- German plus other language skills are an advantage
- Strong verbal and written communication skills
- Experience in a customer service or support environment
- Strong problem-solving skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
Benefits
Comp & perks- Annual cash bonuses
- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetroubleshootingproduct accesslicensingaccount managementorder managementknowledge base content creationprocess improvement
Soft Skills
communicationproblem-solvingadaptabilityprofessionalismcollaborationtrainingmulti-tasking
Certifications
BScMSc