Technical Support Specialist

Autodesk

Technical Support Specialist at Autodesk focusing on assisting clients with PIX and Flow Capture products. Resolving technical challenges with exemplary support, driven by a customer-centric approach.

Posted 6/10/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,100 - $107,690 per yearWebsite

About the role

Key responsibilities & impact

Help clients maximize their use of PIX and Flow Capture products
Manage support requests and resolve technical issues across various platforms
Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
Advise/Educate clients with project workflows, administration, and organization of materials
Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
Identify and implement process improvements and efficiencies
Track, take ownership of, and resolve issues through to completion
Participate in testing new products and features
Engage in special projects as needed

Requirements

What you’ll need

5+ years in customer service/support
Entertainment industry experience (a plus)
Excellent written and verbal English skills
Strong phone and interpersonal abilities
Experience with Mac and Windows operating systems
Ability to manage multiple projects simultaneously
Highly motivated and resourceful with strong critical thinking skills
Ability to pick up new technology easily
Experience working with a distributed/remote team (a plus)
Experience with Autodesk Flow Capture (formerly known as Moxion)

Benefits

Comp & perks

Health insurance
Financial benefits
Time away
Everyday wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical supporttroubleshootingproject managementprocess improvementuser trainingadministrationcritical thinkingtechnology adoptionremote team collaboration

Soft Skills

written communicationverbal communicationinterpersonal skillsorganizational skillsmotivationresourcefulnessmultitasking