Adoption Specialist

Autodesk

Adoption Specialist managing customer engagement and adoption of Autodesk cloud solutions. Collaborating with internal teams and assisting customers in achieving their expected business outcomes.

Posted 6/5/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $98,010 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assess customer health and renewal risk using digital tools, reports and usage insights
Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities
Recognize friction points or gaps in usage and recommend appropriate next steps
Share customer trends and insights that help strengthen and scale adoption programs across the region
Document customer engagement, actions, and opportunities thoroughly in Salesforce
Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
Support escalations by providing contextual insights and coordinating effective follow-up actions

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
AEC software knowledge and/or relevant AEC industry experience
Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
Passion for technology with strong technical aptitude and willingness to learn new tools quickly
Experience managing a high-volume account portfolio within structured processes
Ability to handle escalated customer situations and communicate effectively across different organizational levels
Strong organizational, follow-up, and time-management skills
Degree in Engineering, Architecture, Construction Management, or related fields (preferable)
Experience supporting SaaS adoption or digital onboarding programs (preferable)
Familiarity with Autodesk Construction Cloud or similar technologies (preferable)

Benefits

Comp & perks

health and financial benefits
time away and everyday wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer health assessmentrenewal risk analysisproduct knowledgecustomer engagement documentationSaaS adoptiondigital onboardingaccount portfolio managementtechnical supportusage insights analysisfriction point identification

Soft Skills

communicationorganizational skillstime managementfollow-upcustomer relationship managementproblem-solvingadaptabilitycollaborationescalation handlingguidance provision

Certifications

Bachelor's degreedegree in Engineeringdegree in Architecturedegree in Construction Management