Customer Success Advisor

Autodesk

Customer Success Advisor improving customer outcomes and user engagement for Autodesk solutions. Collaborating with teams to drive customer value and satisfaction

Posted 5/29/2026full-timeRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support customer outcomes by helping them realize more value from Autodesk solutions
Use data triggered signals to proactively engage customers to align product capabilities with outcomes
Establish adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using discovery skills and realign them toward success
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Requirements

What you’ll need

5-7 years in Customer Success, Account Management, or related customer-facing role
Experience in AEC industry is an added advantage
Proven track record of working independently while driving measurable impact
Experience navigating cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models.
Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Benefits

Comp & perks

Annual cash bonuses
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementSaaScloud-based softwaresubscription business modelsdata analysisadoption strategiesdiscovery skillscross-functional collaborationvalue discovery

Soft Skills

customer engagementcustomer satisfactionrelationship buildingstrategic conversationsindependent workproactive communicationproblem-solvingcollaborationstakeholder managementcustomer loyalty