Product Manager

• Define, promote, and evolve a holistic product strategy and vision for Sales Enablement platform experiences
• Define and own the product strategy and roadmap and publish rolling 12-month roadmaps aligned to goals
• Identify new areas of impact through market and user research and translate customer insights into product strategy
• Develop comprehensive PRDs, success metrics, and outcome-based OKRs with measurement methodology
• Drive product impact through improved self-service, automation, and intelligent experiences
• Partner on building digital support journeys blending self-service, AI/ML-driven assistance, learning & community, and human escalation
• Translate customer insights and business requirements into user stories and acceptance criteria
• Oversee delivery of roadmap commitments with Engineering, UX, and Project Management
• Establish and monitor success metrics (NPS, retention, time-to-resolution, deflection, churn reduction)
• Implement and manage sales enablement tools and processes to improve sales productivity
• Lead implementation projects, manage workstreams, and co-lead product launches
• Partner with Go-To-Market teams (Customer Success, Sales, Marketing) and AI/ML teams for predictive insights
• Influence vendor relationships and roadmaps and manage stakeholders through regular interlocks and 1:1s

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