Payments Support Specialist

Autodesk

Customer Support Specialist at GCPay, providing high-quality customer support for construction invoicing solutions. Resolving issues via phone, email, and chat while collaborating with cross-functional teams.

Posted 5/12/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $49,300 - $88,330 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver high-quality support via phone, email, and live chat
Take ownership of customer issues from first contact through resolution
Accurately document and escalate technical issues
Monitor and manage support queues to consistently meet service level expectations
Partner with cross-functional teams to advocate for customers
Share customer feedback with Tier 2 teams and leadership

Requirements

What you’ll need

1+ year of experience in a customer support role within a SaaS environment
Strong troubleshooting skills
Excellent communication skills
Experience supporting cloud-based tools (e.g., Microsoft Suite, OneDrive)
Ability to manage multiple priorities at once

Benefits

Comp & perks

health and financial benefits
time away
everyday wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingcustomer supporttechnical issue documentationservice level expectations management

Soft Skills

communicationownershipadvocacymultitasking