Technical Support Specialist, Civil 3D

Autodesk

Technical Support Specialist providing customer support through multiple channels for Autodesk solutions. Engaging with Engineering, Natural Resources, and Infrastructure community on various support activities.

Posted 5/8/2026full-timeRemote • Massachusetts, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $60,100 - $107,690 per yearWebsite

About the role

Key responsibilities & impact

Respond to support requests through multiple channels
Document support interactions in a company-wide case management system
Document problems and solutions in short and clear articles for our knowledge domain
Advance unresolved issues to senior staff
Research, verify, and document product defects
Manage personal backlog of support requests
Manage customer and partner expectations by providing updates on progress
Participate in product BETA programs and product testing events organized by the product division development teams
Remain informed on improvements in supported products in relevancy to the ENI industry
Influence product management and product development to make improvements

Requirements

What you’ll need

Bachelor's in Engineering or related
3 years of ENI industry experience
Proficiency or familiarity using Autodesk Civil 3D software in a production environment
Customer Support and Troubleshooting Experience

Benefits

Comp & perks

health and financial benefits
time away
everyday wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttroubleshootingcase managementdocumentationproduct testingproblem solvingbacklog managementresearchverificationdocumentation of product defects

Soft Skills

communicationorganizationalinfluencingcustomer expectation management

Certifications

Bachelor's in Engineering